Last Updated: April 28, 2026

Also see our Privacy Policy.

These Terms of Service (these “Terms,” this “Agreement,” or this “TOS”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Stern Bridge LLC, a Virginia limited liability company, doing business as Operation Veterans Edge (“Operation Veterans Edge,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our website, services, and any related content, materials, deliverables, and communications (collectively, the “Services”).

BY CLICKING “I ACCEPT,” “I AGREE,” OR ANY SIMILAR BUTTON OR CHECKBOX, BY COMPLETING A PURCHASE, OR BY ACCESSING OR USING OUR SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT PURCHASE OR USE OUR SERVICES.

01I. RECITALS AND DEFINITIONS

A. Purpose and Scope

Operation Veterans Edge provides record review, analysis, and claim preparation guidance for individuals pursuing disability compensation and related benefits through the United States Department of Veterans Affairs (“VA”).

Our Services are designed to help Clients:

Better understand their records

Identify what may support a claim

Develop a clear, claim-ready strategy, which, if successful, will result in a service connected condition being added or an increase of any currently connected condition

Confidently navigate the VA claims process on their own

All Services are based solely on the information provided by the Client.

B. Non-Representation Disclaimer

OPERATION VETERANS EDGE IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE, LEGAL REPRESENTATION, OR LEGAL SERVICES OF ANY KIND.

OPERATION VETERANS EDGE IS NOT ACCREDITED BY THE UNITED STATES DEPARTMENT OF VETERANS AFFAIRS (“VA”) AND DOES NOT OPERATE AS AN ATTORNEY, ACCREDITED AGENT, OR VETERANS SERVICE ORGANIZATION (“VSO”).

THE SERVICES PROVIDED BY OPERATION VETERANS EDGE CONSIST SOLELY OF ANALYSIS, GUIDANCE, AND PREPARATION SUPPORT INTENDED TO HELP CLIENTS UNDERSTAND AND PREPARE THEIR OWN VA DISABILITY CLAIMS.

OPERATION VETERANS EDGE DOES NOT:

File claims on behalf of Clients

Submit documents to the VA

Represent Clients in any capacity before the VA or any governmental body

Communicate with the VA on behalf of Clients

ALL CLAIMS, FILINGS, AND COMMUNICATIONS WITH THE VA ARE THE SOLE RESPONSIBILITY OF THE CLIENT.

C. Definitions

For purposes of these Terms, the following terms have the meanings set forth below:

“Company,” “we,” “us,” or “our” means Stern Bridge LLC, doing business as Operation Veterans Edge.

“Client,” “you,” or “your” means any individual who purchases or uses our Services.

“Services” means the record review, analysis, guidance, and claim preparation support provided by Operation Veterans Edge.

“VA” means the United States Department of Veterans Affairs.

“Client Information” means any records, documents, data, or information you provide to us in connection with the Services.

“Deliverables” means any guidance, recommendations, summaries, or claim-related materials we provide to you as part of the Services.

“Fees” means the payment charged for our Services, which may be a flat fee, a success-based contingency fee, or a combination thereof, as set forth in a separate written agreement with the Client.

“Service Period” means the period during which we are actively providing Services to you following your purchase.

“Applicable Law” means all laws and regulations that apply to your use of the Services and our provision of them.

02II. ELIGIBILITY AND CLIENT RESPONSIBILITIES

A. Eligibility

By purchasing or using the Services, you represent and warrant that:

You are at least eighteen (18) years of age or the age of majority in your jurisdiction

You have the legal capacity to enter into a binding agreement

You are using the Services for lawful purposes related to your own VA claim or a claim you are authorized to assist with

All information you provide is true, accurate, and complete

Operation Veterans Edge reserves the right to refuse or terminate Services if any eligibility requirements are not met.

B. Client Responsibility for Claim Process

You acknowledge and agree that:

You are solely responsible for all decisions related to your VA claim

You are solely responsible for filing all claims, submitting all documents, and communicating with the VA

Operation Veterans Edge does not and will not act as your representative in any capacity

You retain full control and responsibility over your claim at all times.

C. Client Responsibility for Information

You agree to:

Provide complete, accurate, and truthful information

Disclose all relevant prior claims, decisions, medical history, and supporting records

Promptly update any information that changes during the Service Period

Failure to provide accurate or complete information may impact the effectiveness of the Services and may affect eligibility for any guarantees.

D. Client Participation and Process Responsibility

The Services require active participation by the Client. You are responsible for:

Reviewing all Deliverables provided

Taking action based on those Deliverables

Tracking deadlines and required steps

Completing filings and follow-through with the VA

Operation Veterans Edge is not responsible for managing, tracking, or completing actions on your behalf.

E. Communication and Responsiveness

You agree to maintain timely communication throughout the Service Period.

You are responsible for responding to requests for information within a reasonable timeframe

You must remain reachable through the communication method provided

You must provide updates regarding claim submissions, VA correspondence, and decisions

Operation Veterans Edge is not responsible for initiating follow-ups or ensuring your responsiveness. Failure to maintain communication may impact your eligibility for Services and any guarantees.

F. Inactivity

If you become unresponsive or fail to take action:

A period of fourteen (14) consecutive days of inactivity may result in loss of eligibility for any Money-Back Guarantee

A period of forty-five (45) consecutive days of inactivity may result in termination of Services

Inactivity is measured from the last meaningful Client response or action. A terminated case may be eligible for reinstatement at the sole discretion of Operation Veterans Edge, subject to updated conditions. Reinstatement does not restore eligibility for any guarantees.

G. Good Faith Participation

You agree to participate in good faith throughout the process. This includes:

Providing truthful and complete information

Following the process as outlined in Deliverables

Making a reasonable effort to pursue each claim attempt to completion

Failure to act in good faith may result in termination of Services and/or loss of eligibility for any guarantees.

H. Personal Circumstances

Personal circumstances, including but not limited to illness, injury, work obligations, or other life events, do not override the requirements of participation, communication, or timelines under these Terms. Operation Veterans Edge may, at its sole discretion, provide limited flexibility in certain situations; however, such flexibility does not guarantee continued eligibility for any Money-Back Guarantee.

03III. SCOPE OF SERVICES

A. Nature of Services

Operation Veterans Edge provides a structured, product-based service centered on the review, analysis, and organization of Client Information. The Services include the generation of structured Deliverables designed to assist Clients in understanding their records and preparing their own VA disability claims. Deliverables may include, but are not limited to:

Record summaries

Condition identification and mapping

Claim structuring and organization

Evidence alignment and gap identification

General informational explanations related to VA standards

All Deliverables are provided as informational outputs based solely on the information submitted by the Client.

B. System-Generated Outputs

Operation Veterans Edge utilizes proprietary systems, tools, and processes to generate structured Deliverables. You acknowledge and agree that:

Deliverables are system-generated outputs based on Client Information and publicly available frameworks (including, but not limited to, 38 CFR and VA procedural guidance)

Deliverables are informational in nature and are not individualized legal or medical advice

The Company does not independently verify all Client Information and relies on the accuracy and completeness of what is provided

You are responsible for reviewing, interpreting, and determining how to use any Deliverables.

C. No Representation or Advocacy

Operation Veterans Edge does not provide representation, advocacy, or advisory services. Specifically, the Company does not:

Act as your attorney, agent, or representative

Provide legal advice or legal opinions

Prepare or submit claims on your behalf

Communicate with the VA on your behalf

Appear in any proceeding or take any action as your advocate

All actions taken in connection with your claim are performed solely by you.

D. Client Control and Decision-Making

You retain full control over all decisions related to your VA claim. This includes:

Whether to file a claim

What conditions to claim

What evidence to submit

How to structure your claim

Whether to follow or disregard any Deliverables

You acknowledge that all Deliverables are optional tools, and you are solely responsible for how they are used.

E. No Guarantee of Outcome

Operation Veterans Edge does not guarantee any specific outcome, including but not limited to: approval of any claim, assignment of any disability rating, increase in benefits, or speed of VA processing. All decisions are made solely by the VA based on its own evaluation of evidence and applicable law.

F. Dependence on Client Information

The quality and usefulness of the Services depend entirely on the information provided by the Client. You acknowledge that: incomplete, inaccurate, or missing information may impact Deliverables; Operation Veterans Edge is not responsible for outcomes affected by incomplete or incorrect Client Information; and the Company does not independently obtain or verify all records on your behalf.

G. No Ongoing Obligation

Unless otherwise expressly stated, the Services are provided as a defined engagement and do not create an ongoing obligation for continued support, updates, or monitoring. Operation Veterans Edge is not responsible for: tracking your claim status, monitoring VA deadlines, following up with you or the VA, or updating Deliverables after completion of the Service Period. Any additional services may require a separate agreement or fee.

H. Client Access, Sessions, and Support Structure

As part of the Services, Operation Veterans Edge provides structured access to educational resources and limited session-based support designed to assist Clients in understanding and implementing their Deliverables.

1. Educational Strategy Session (1:1)

Clients are offered one (1) individual educational strategy session following delivery of their Deliverables.

This session is limited to thirty (30) minutes

The session is intended to review Deliverables and provide general educational context

This session does not establish an ongoing advisory, coaching, or consulting relationship

Missed sessions may be forfeited and are not guaranteed to be rescheduled.

2. Group Education and Preparation Sessions

Clients are granted access to attend group-based sessions conducted by Operation Veterans Edge, which may include: general education sessions, claim preparation sessions, and C&P (Compensation & Pension) preparation sessions. These sessions may be provided on a recurring basis, may be attended multiple times by the Client, and are educational in nature and may not include individualized claim analysis or case-specific strategy.

3. C&P Preparation Requirement

As part of the structured process, Clients may be required to complete C&P preparation prior to attending VA examinations. This preparation may be fulfilled through: group sessions, individual sessions (where applicable), or provided educational materials with confirmation of completion.

4. Claim Review Process

Clients may submit claim materials for review prior to filing. Review is limited to confirming alignment with the Deliverables and overall strategy; review does not include full drafting, rewriting, or reconstruction of claims. Clients remain solely responsible for all filings and submissions.

5. Additional Sessions and Support

Additional individual sessions, enhanced support, or expanded access may be made available for purchase. These optional services are offered separately and are not included in the base Service. This structure allows Operation Veterans Edge to maintain a lower overall cost for Clients while providing optional access to additional support where desired.

6. Communication Scope

Communication with Operation Veterans Edge is limited to administrative, procedural, and clarification purposes. Communication does not constitute individualized advisory services. Operation Veterans Edge does not provide ongoing coaching, case management, or continuous advisory support.

7. Reasonable Use

Operation Veterans Edge reserves the right to limit or restrict access in cases of excessive, abusive, or disproportionate use (e.g., repeatedly requesting the same information, sending numerous non-urgent communications daily) at its sole discretion.

III.I. Informational-Access Tier (Applicable in Restrictive States)

Notwithstanding Sections III.A and III.H, for Clients who purchase Services under the Flat-Fee option while residing in states with specific regulations prohibiting non-accredited claims assistance (including, but not limited to, Maine, New Jersey, Washington, Utah, and California), the scope of Services shall be limited exclusively to the Informational-Access Tier.

Under this tier, the Company’s role is strictly limited to that of an operator of its proprietary AI-driven system. The Client will submit their documentation for processing, and the Company will serve solely to facilitate system operation for the generation of Deliverables.

Deliverables: Are comprehensive, system-generated outputs referencing authoritative sources (M21-1, 38 CFR, VA Case Law, and industry standards) for documentation and evidence gathering. These systematized outputs are designed to provide a high level of structured value that replicates the informational thoroughness of services provided in more permissive states. Deliverables provide only structured, informational analysis of Client Information and shall not include or be construed as individualized advice on acquiring external medical evidence, such as nexus letters, Disability Benefits Questionnaires (DBQs), telehealth evaluations, or therapy notes.

Support and Communication: The Services explicitly exclude all human-led support and communication defined in Section III.H (including sessions and claim review). Communication with Company personnel will be limited exclusively to: (i) collecting client documentation, (ii) administrative or technical support for system access and fee payment, and (iii) clarifying details needed on the outputs of the system. Company personnel will not provide individualized presentation, thoughts, or opinions regarding the content, strategy, or viability of the claim.

Additional Client Benefits: Clients in this tier retain access to other standard benefits not prohibited by state law (such as coaching, consulting, or individualized education). These benefits include:

Discounted access to the Company's network of medical providers.

A complimentary medical summary prepared by the Company's provider network.

Self-Service Model: The Client acknowledges that they are utilizing the proprietary system entirely on their own to prepare their VA claim, and Operation Veterans Edge provides no 'coaching, clarification, support, assistance, or representation' beyond automated, informational outputs.

04IV. USE RESTRICTIONS AND CLIENT CONDUCT

A. Permitted Use

You may use the Services and Deliverables solely for: your own personal VA disability claim or assisting another individual only where you are legally authorized to do so. All use must comply with these Terms and all Applicable Law.

B. Prohibited Uses

You agree not to use the Services or Deliverables to:

Provide services to third parties on a paid or commercial basis

Resell, redistribute, or repurpose Deliverables for business use

Misrepresent Deliverables as legal, medical, or professional advice

Submit false, misleading, or fabricated information to the VA

Engage in fraudulent, deceptive, or unlawful conduct

C. No Unauthorized Representation

You may not: represent yourself as affiliated with Operation Veterans Edge beyond being a Client; represent Deliverables as work product of an accredited attorney, agent, or VSO; or use Deliverables in a manner that constitutes unauthorized representation before the VA.

D. Integrity of Submissions

You are solely responsible for all materials submitted to the VA. You agree not to: alter Deliverables in a way that creates false or misleading information; omit material facts that impact claim validity; or submit documentation you know to be inaccurate. Any misuse of Deliverables may result in termination of Services and loss of eligibility for any guarantees.

E. No Reliance as Professional Advice

Deliverables are informational tools only. You agree not to: treat Deliverables as legal, medical, or professional advice; rely on Deliverables without independent review and judgment; or substitute Deliverables for advice from a licensed professional where appropriate.

F. Third-Party Interference

Use of third-party services, advisors, or materials that materially alter, conflict with, or replace the structure or content of Deliverables may impact the effectiveness of the Services and may affect eligibility for any guarantees.

G. System and Process Integrity

The Services are designed to function as a structured process. You agree not to: use Deliverables in a fragmented, partial, or inconsistent manner; apply conflicting claim strategies outside the framework provided; or attempt to reverse engineer, replicate, or extract proprietary processes or methodologies.

H. Commercial and Unauthorized Use

The Services are intended for individual use only. You may not: use Deliverables for commercial purposes; share Deliverables for use by multiple individuals; or incorporate Deliverables into other products or services. Any unauthorized use voids your license to use the Services and may result in termination.

I. Consequences of Violation

Violation of this Section may result in: immediate termination of Services, suspension or restriction of access, loss of eligibility for any Money-Back Guarantee, or additional action as permitted by Applicable Law. Operation Veterans Edge reserves the right to determine, in its sole discretion, whether a violation has occurred.

05V. FEES, PAYMENT, AND SERVICE TERMS

A. Fees and Pricing

Operation Veterans Edge offers Services under a payment structure detailed in a separate written agreement, which may include a flat-fee option or a success-based contingency fee option, depending on the Client’s state of residence and election. The specific Fee type, amount, and payment terms are governed exclusively by the separate written agreement, which the Client must review. By signing the separate agreement or submitting a form of payment for the Services, the Client acknowledges and agrees to be bound by these Terms of Service.

B. Payment Authorization

In accordance with the separate written agreement you enter into for the Services, you authorize Operation Veterans Edge and its payment processors to charge your selected payment method, represent that you have the legal right to use such payment method, and agree to provide accurate and current billing information. Failure of payment may result in suspension or termination of Services.

C. Refund Policy (General)

Specific terms governing refunds, cancellations, and the payment schedule for all Fees are set forth in the separate written agreement signed by the Client. Except as expressly provided in that agreement or in Section V.D (Money-Back Guarantee) below, all Fees are non-refundable and non-cancelable once Services have commenced.

D. MONEY-BACK GUARANTEE (FOR FLAT-FEE SERVICES ONLY)

1. Overview

Operation Veterans Edge offers a conditional Money-Back Guarantee (“Guarantee”) for eligible Clients. The Guarantee is designed to provide protection for Clients who fully complete the Operation Veterans Edge process as designed and do not achieve a qualifying outcome, subject to strict compliance with all requirements set forth in this Section. All participation requirements, including session attendance and preparation obligations, are governed by Section III.H (Client Access, Sessions, and Support Structure).

2. Eligibility Requirements

The Guarantee applies only if all of the following conditions are met:

Client is enrolled as a Paid-in-Full (PIF) customer

Client has a VA disability rating below 80% at the time of enrollment

Client does not have an Other Than Honorable (OTH) discharge

Clients outside these criteria may still use the Services but are not eligible for the Guarantee.

3. Guarantee Outcome

The Guarantee is satisfied if the Client receives a minimum increase of ten (10) percentage points in their combined VA disability rating, as reflected in an official VA decision. If the required increase is achieved at any point, the Guarantee is considered fulfilled.

4. Required Claim Attempts

A ‘fully developed claim attempt’ must include: a reasonably current diagnosis (generally within 18 months); an explicit connection (nexus) of the condition to service or to another service-connected condition; and clear documentation of the functional impact of the condition.

To remain eligible, the Client must complete three (3) fully developed claim attempts. Each attempt must: include all reasonably identifiable and supportable conditions at the time of submission; be submitted as a comprehensive, fully developed claim (not fragmented, staged, or condition-by-condition filings); substantially follow the structure, sequencing, and strategy outlined in the Deliverables; and undergo a final review in accordance with the Operation Veterans Edge process prior to submission. Failure to consolidate conditions into a comprehensive filing or failure to complete the required review process may result in a non-qualifying attempt.

5. Evidence and Progression Requirements

Each subsequent claim attempt must: include new and relevant evidence, address all deficiencies identified in prior VA decisions, and demonstrate meaningful progression from prior submissions. Repetitive, unchanged, or minimally modified submissions do not qualify as valid attempts.

6. Records Requirement (Second Attempt and Beyond)

Beginning with the second claim attempt, the Client must obtain and provide the following records, which must be reviewed and incorporated into subsequent filings where reasonably available:

Their VA Claims File (“C-File”).

Relevant service records from the National Archives (or equivalent records).

7. Medical Evidence, Diagnosis, and Nexus Requirements

For any condition included in a claim attempt: a valid medical diagnosis must be obtained prior to submission; each diagnosis must be reasonably current, generally within eighteen (18) months of filing; and each condition must have a valid nexus (connection to service), supported by appropriate evidence. The required nexus may be: already present within the Client’s records, obtained through the VA, obtained through a private provider, or obtained through a provider referral made available by the Company. Where medical opinions or supporting evidence are used, such materials must: be properly structured, include clear rationale, use generally accepted VA evidentiary language, and not have been previously submitted to the VA in substantially similar form. Failure to meet these requirements may result in a non-qualifying attempt.

8. Required Participation in Process and Education

To remain eligible, the Client must actively participate in the Operation Veterans Edge process, including: completion of an education session following analysis (which may include a phone call, video session, group session, or provided educational materials with confirmation of completion); participation in Claim Review prior to submission to ensure alignment with the strategy; and completion of C&P (Compensation & Pension) preparation (which may include a phone call, video session, group session, or provided educational materials with confirmation of completion). Failure to complete required education, preparation, or review steps may result in loss of eligibility for the Guarantee.

9. Timeline Requirement

All claim attempts must be completed within twelve (12) months of enrollment. Failure to complete required attempts within this period voids eligibility.

10. Communication and Participation

The Client is responsible for independently progressing through the process. Operation Veterans Edge does not provide ongoing reminders or case management. Failure to maintain communication, respond to requests, or complete required steps may void eligibility. The Client bears the burden of demonstrating full compliance with all requirements of the Money-Back Guarantee.

11. Inactivity

Fourteen (14) days of inactivity results in loss of Guarantee eligibility; forty-five (45) days of inactivity results in termination of Services. Reinstatement is at the sole discretion of Operation Veterans Edge and does not restore Guarantee eligibility.

12. Claim Integrity and Conduct

The Guarantee is void if the Client engages in: submission of false, misleading, or incomplete information; fraud or misrepresentation; omission of material facts; or conduct that compromises claim integrity.

13. Third-Party Interference

Use of third-party services, advisors, or materials that materially alter, conflict with, or replace the Deliverables may void eligibility.

14. External Regulatory and Environmental Factors

You acknowledge that the VA claims process is subject to change and variability beyond the control of Operation Veterans Edge. The Guarantee shall be void if outcomes are materially affected by: changes to laws, regulations, or statutes; updates to 38 CFR, M21-1, or governing frameworks; changes in adjudication standards or evidentiary requirements; policy or procedural changes within the VA; or external administrative, political, or systemic factors. No refund shall be issued based on outcomes impacted by such external factors.

15. Condition Supportability and Viability

Final determination of whether any condition is reasonably supportable is made only after full review of complete Client Information. If it is determined that conditions lack sufficient factual or evidentiary basis, there is insufficient medical, service, or nexus support, or no viable claim path exists, then such conditions are not valid for purposes of the Guarantee and eligibility for the Guarantee may be reduced or voided.

16. Abandonment

Failure to pursue a claim to completion, including failure to attend VA examinations or respond to VA requests, voids eligibility.

17. Automatic Void of Guarantee (Nullification Clause)

Notwithstanding any other provision of this Agreement, the Client’s eligibility for the Money-Back Guarantee shall be immediately and permanently void upon any of the following material breaches:

Client fails to complete the three (3) required claim attempts as defined in V.D.4 and V.D.5.

Client submits false, misleading, or incomplete information, or engages in fraud or misrepresentation.

Client becomes inactive for fourteen (14) consecutive days or more.

Client uses conflicting third-party services, advisors, or materials that materially alter or replace the Deliverables (V.D.13).

Client engages in abusive, hostile, or threatening conduct toward Company personnel (VIII.H).

Client fails to obtain and provide the required evidence for a qualifying claim attempt (V.D.6, V.D.7).

Client initiates an unauthorized chargeback.

The determination of whether a material breach has occurred shall be made by Operation Veterans Edge in its reasonable discretion. Once voided, the Guarantee cannot be reinstated.

E. CONTINGENCY FEE SERVICE TERMS

For contingency fee engagements, the Services are offered on a success-based fee model where a fee is payable upon a favorable VA rating decision. The separate written agreement includes a withdrawal fee to account for onboarding, coaching, and strategy services provided before withdrawal, which is credited toward any future success fee owed. Specific amounts, calculations, and detailed terms are exclusively governed by the separate written agreement.

1. Refund Option

If all requirements are met and no qualifying outcome is achieved, the Client may request a full refund. Operation Veterans Edge reserves the right to verify full compliance with all requirements prior to issuing any refund.

06VI. DISCLAIMERS AND LIMITATIONS OF LIABILITY

A. No Legal, Medical, or Professional Advice

The Services and all Deliverables are provided for informational and educational purposes only. Operation Veterans Edge does not provide legal, medical, financial, or professional advisory services of any kind. Use of the Services does not create any attorney-client, fiduciary, or agency/representation relationship. You are solely responsible for evaluating and determining how to use any Deliverables.

B. No Guarantee of Outcome

Operation Veterans Edge does not guarantee any specific result, including but not limited to approval of any VA claim, assignment of any disability rating, increase in benefits, or speed of claim processing. All decisions are made solely by the VA based on its own evaluation of evidence and applicable law.

C. Accuracy and Completeness

Deliverables are based entirely on the information provided by the Client. Operation Veterans Edge does not guarantee that Deliverables are complete or error-free, that all relevant conditions or evidence have been identified, or that any analysis will result in a favorable outcome. Incomplete or inaccurate Client Information may impact results.

D. Assumption of Risk

You acknowledge and agree that use of the Services is at your own risk, you are solely responsible for all claim decisions, filings, and submissions, and you are responsible for verifying and reviewing all Deliverables before use.

E. VA Authority and Variability

The VA has sole authority over all claim determinations. You acknowledge that outcomes may vary due to factors outside of Operation Veterans Edge’s control, including differences in VA examiners and raters, interpretation of evidence, and changes in laws, regulations, or internal procedures. Such variability is inherent to the VA claims process.

F. No Liability for Claim Outcomes

To the maximum extent permitted by Applicable Law, Operation Veterans Edge shall not be liable for: denial of any claim, reduction in VA rating, loss of benefits, delays in processing, or any outcome resulting from use of the Services.

G. Limitation of Liability

To the maximum extent permitted by Applicable Law, Operation Veterans Edge’s total liability for any claim arising out of or relating to the Services shall not exceed the total Fees paid by you. Operation Veterans Edge shall not be liable for any indirect, incidental, consequential, or loss of income damages.

H. Third-Party Services and Actions

Operation Veterans Edge is not responsible for: actions or decisions made by the VA, medical providers or examiners, or third-party advisors or services. You assume all risk associated with third-party involvement.

I. No Reliance on Deliverables

You acknowledge and agree that all Deliverables are informational outputs generated based on the information you provide and general frameworks. You agree that you will not treat Deliverables as professional advice, represent Deliverables as instructions from Operation Veterans Edge, or attribute claim decisions to Operation Veterans Edge.

J. Client Decision Authority

All decisions regarding claim strategy, filings, evidence submission, and communications with the VA are made solely by you. Operation Veterans Edge does not direct, control, or make decisions on your behalf.

07VII. INDEMNIFICATION AND HOLD HARMLESS

A. Indemnification Obligation

You agree to indemnify, defend, and hold harmless Operation Veterans Edge, Stern Bridge LLC, and their respective owners and representatives from and against any and all claims, liabilities, and expenses arising out of or related to your use of the Services, reliance on Deliverables, VA filings, failure to comply with law, provision of false information, or violation of these Terms.

B. VA Claims and Client Responsibility

You acknowledge that all VA claims and submissions are made solely by you and under your control. You agree that Operation Veterans Edge is not responsible for the content of any claim, the outcome of any decision, or any consequences from your filings. You agree to indemnify the Company Parties from any disputes arising from your VA claim activity.

C. Nature of Deliverables and Client Interpretation

You acknowledge that all Deliverables consist solely of structured, system-generated informational outputs. Any interpretation or characterization of Deliverables by you, including as advice, does not alter the nature of the Services. You are solely responsible for actions taken based on Deliverables, and the Services shall not constitute legal advice or representation.

D. Misuse of Deliverables

You agree not to misuse, misrepresent, or materially alter Deliverables in a way that creates risk. You agree to indemnify the Company Parties for any claims arising from improper use or submission of altered materials.

E. Third-Party Actions

You are solely responsible for any actions taken by third parties you engage, and you agree to indemnify the Company Parties from any claims arising from such actions.

F. Defense and Cooperation

Operation Veterans Edge reserves the right to assume control of the defense of any claim subject to indemnification. You agree to cooperate fully and provide documentation as requested.

G. Survival

Your obligations under this Section shall survive termination of this Agreement.

08VIII. CLIENT CONDUCT AND COMMUNICATION

A. Lawful and Responsible Use

You agree to use the Services only for lawful purposes. You may not use the Services to submit false information, attempt to manipulate the VA, or engage in any abusive conduct.

B. No Misrepresentation of Role

You agree not to represent that Operation Veterans Edge is your legal representative, acts as your agent, is affiliated with the VA, or is providing professional advice. You acknowledge the Company is not your claims coach or consultant. You agree not to attribute any strategy or decision to Operation Veterans Edge in communications with the VA.

C. Independent Action Requirement

You acknowledge that you are solely responsible for all actions taken in connection with your VA claim, including what you file and how you respond to requests. Operation Veterans Edge does not direct or make decisions on your behalf.

D. Non-Disparagement

You agree not to make false or defamatory statements about Operation Veterans Edge. Nothing in this section restricts your right to provide truthful statements.

E. Communications and Responsiveness

You are solely responsible for monitoring your claim status and responding to VA requests. Operation Veterans Edge does not provide ongoing case management or reminders.

F. Inactivity

Failure to engage results in loss of Guarantee eligibility after fourteen (14) days and termination after forty-five (45) days. Reinstatement is at the sole discretion of the Company.

G. Prohibited Conduct

You agree not to misuse Deliverables, share them for commercial purposes, or attempt to reverse engineer the Company’s systems.

H. Abusive, Hostile, or Inappropriate Conduct

The Client agrees not to engage in conduct that is abusive, hostile, or threatening toward Company personnel. This includes, but is not limited to, defamation, cursing, harassment, and threats. Operation Veterans Edge reserves the right to restrict communication or terminate Services immediately for such behavior, resulting in forfeiture of refunds and Guarantee eligibility.

09IX. TERM, TERMINATION, AND SUSPENSION

A. Term

These Terms begin on the date you purchase the Services and continue until completion or earlier termination.

B. Termination by Client

You may terminate at any time by written notice, though this does not entitle you to a refund except as provided under the Guarantee.

C. Termination or Suspension by Company

Operation Veterans Edge may terminate access immediately for breach of terms, payment failure, fraudulent conduct, inactivity, or if continued service is determined inappropriate.

D. Effects of Termination

Upon termination, the Client's access to the Services ceases. Any unpaid Fees remain immediately due, and the Client's eligibility for the Money-Back Guarantee is forfeited. For Services provided under a contingency fee structure, termination by the Client does not extinguish or release the Client from payment obligations that become due upon a favorable VA rating decision, as further detailed in the separate written agreement.

E. No Obligation to Continue Services

The Company is not obligated to continue once terminated; any reinstatement is at the Company's sole discretion.

F. Survival

Payment obligations, disclaimers, and indemnification provisions survive termination.

10X. GOVERNING LAW AND DISPUTE RESOLUTION

A. Governing Law

These Terms and any disputes shall be governed by the laws of the Commonwealth of Virginia.

B. Mandatory and Exclusive Arbitration

All disputes shall be resolved exclusively through final and binding arbitration.

C. Arbitration Administration and Rules

Arbitration shall be administered by JAMS or AAA in accordance with their applicable rules.

D. Arbitration Process

A single neutral arbitrator shall apply Virginia law. Proceedings may be remote.

E. Waiver of Jury Trial and Court Proceedings

Both parties waive any right to a trial by jury or to resolve disputes in court.

F. Waiver of Class and Representative Actions

Any dispute shall be brought solely in your individual capacity and not as a class member.

G. Pre-Arbitration Resolution Requirement

You agree to contact the Company to attempt to resolve the dispute in good faith before initiating arbitration.

H. Limited Exceptions

The Company may seek injunctive relief in court for purposes of protecting intellectual property or preventing misuse of Services.

I. Costs and Fees

Each party bears its own legal fees unless otherwise determined by the arbitrator.

J. Severability of Arbitration Provision

If any portion is found invalid, the remaining portions remain in effect.

11XI. GENERAL PROVISIONS

A. Entire Agreement

These Terms constitute the entire agreement regarding the Services.

B. Amendments and Updates

The Company reserves the right to modify these Terms. Continued use constitutes acceptance of updates.

C. Waiver

No failure to exercise a right operates as a waiver.

D. Confidentiality

Operation Veterans Edge treats all Client Information as confidential, except as required by law or as necessary to provide the Services. The Client agrees to maintain the confidentiality of all Deliverables and proprietary systems and shall not disclose them to third parties without prior written consent.

E. Notices

All legal notices to the Company must be sent to the Company’s address listed on its website. Notices to the Client will be sent electronically to the primary email address on file and are deemed given upon transmission.

F. Severability

If any provision is found unenforceable, it shall be modified to the minimum extent necessary.

G. Assignment

The Client may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of Operation Veterans Edge. The Company may assign these Terms without restriction.

H. Independent Relationship

The Parties are independent contractors. Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or other representative relationship between the Parties.

I. Electronic Acceptance and Signatures

You agree that your electronic signature, click-through acceptance, or continued use of the Services constitutes acceptance of these Terms, and that electronic records of transactions are legally binding.

J. Electronic Communications

You consent to receive communications from the Company electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

K. No Third-Party Beneficiaries

These Terms are for the benefit of the Parties only and do not confer any rights or remedies upon any third party, except as expressly provided herein.

L. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, labor strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

M. Headings

The headings in this Agreement are for convenience only and do not affect the interpretation of these Terms.

N. Survival

Sections I, V, VI, VII, IX.D, IX.F, X, and XI shall survive any termination or expiration of these Terms.

12XII. SMS MESSAGING TERMS (A2P 10DLC COMPLIANCE)

A. Program Name and Description

The SMS program provides communications related to Services, including appointment reminders and notifications. Message frequency varies.

B. Consent to Receive Messages

By opting in, you expressly consent to receive SMS messages from the Company.

C. Message and Data Rates

Message and data rates may apply. Carriers are not liable for delayed messages.

D. Opt-Out Instructions (STOP)

To opt out, reply STOP to any message received.

E. Rejoining Instructions

You may re-enroll through our website or forms.

F. Help and Customer Support

Reply HELP for assistance or contact us via email at [email protected].

G. Carrier Liability Disclaimer

Mobile carriers are not liable for undelivered messages.

H. Privacy and Data Use

Your Program use is governed by our Privacy Policy. SMS consent records will not be shared with third parties for marketing purposes.

I. Compliance with Industry Standards

The Program complies with A2P 10DLC requirements and applicable laws.

J. Eligibility and Geographic Scope

The Program is for individuals in the United States at least 18 years of age.

K. Prohibited Use

You agree not to use the Program in an unlawful or abusive manner.

13IMPORTANT LEGAL DISCLAIMER

Operation Veterans Edge, Stern Bridge LLC, and their affiliates (“we,” “us,” or “our”) are not sponsored by, affiliated with, or endorsed by the United States Department of Veterans Affairs, any state’s Department of Veterans Affairs, or any other federally chartered veterans service organization. Other organizations, including but not limited to your state’s Department of Veterans Affairs, your local county veterans service agency, and other federally chartered veterans service organizations, may be able to assist you with veterans’ benefits or disability claims free of charge. Products, programs, or services offered by Operation Veterans Edge, Stern Bridge LLC, and their affiliates are independent of these organizations and are not endorsed by them. Veterans may qualify for benefits or services beyond those discussed through our programs or materials.

None of our employees are accredited agents, VSOs, attorneys, or representatives recognized by the United States Department of Veterans Affairs or any state’s Department of Veterans Affairs. Our staff does not prepare, present, or prosecute VA disability compensation claims on behalf of veterans. Before engaging with us, we strongly encourage you to discuss your disability claims matter with an accredited VSO, accredited attorney, or accredited claims agent, which you can find at www.va.gov/ogc/apps/accreditation/index.asp, many of whom provide assistance at no cost. You are not required to use our websites, programs, or services to submit a claim for VA disability benefits, and veterans may receive favorable outcomes without using paid services. Your use of our services does not influence the speed at which the VA processes disability claims, as claim processing timelines are determined solely by the VA. OPERATION VETERANS EDGE, STERN BRIDGE LLC, AND THEIR AFFILIATES DO NOT GUARANTEE ANY SPECIFIC OUTCOME OR RESULT FROM THE USE OF THEIR WEBSITES, PROGRAMS, OR SERVICES. Individual results vary. Any statistics, examples, success rates, disability rating changes, or processing timelines referenced in advertisements or on our websites are illustrative or historical information only and are not guarantees of future results. Such information may change over time, and we make no obligation to keep it current.

Call (571) 571-1886

Email: [email protected]

Site: www.operationveteransedge.com

Copyright Operation Veterans Edge 2026. All rights reserved