This Privacy Policy explains how Stern Bridge LLC, a Virginia limited liability company operating under the brand name Operation Veterans Edge, collects, uses, safeguards, and discloses information when you access our website or use our services. We are committed to maintaining the transparency required to build your trust.

Throughout this Privacy Policy, "Company," "Stern Bridge LLC," "Operation Veterans Edge," "we," "us," and "our" refer to Stern Bridge LLC and its branded operations.

This Privacy Policy should be read together with our Terms of Service, located at: https://www.operationveteransedge.com/terms

By accessing our website, submitting forms, communicating with us, or using our services in any manner, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of information as described herein. If you do not agree with the practices described in this Privacy Policy, you should not access or use our website or services.

01Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Social Security Number (when voluntarily provided)

Military and Claim Information

• Branch of service
• Dates of service
• Discharge status
• DD214 and related documentation
• Disability and medical documentation

Health-Related Information

• Medical records voluntarily provided
• Diagnosis information
• Treatment history
• C&P examination documentation

Website Usage, Tracking, and Advertising

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source

We use cookies, analytics tools (including Google Analytics), advertising pixels, and similar technologies to improve website performance, user experience, and marketing effectiveness. We utilize these tracking technologies to analyze website traffic, measure marketing performance, and serve interest-based advertisements to you on other platforms. This means third-party vendors, including Google, may use cookies or device identifiers to serve ads based on your past visits to our site. You can generally manage your preferences or opt out of certain advertising features through your browser settings or by visiting the network advertiser's website. You may also disable cookies through your browser settings.

02How We Use Your Information

We use your information to:

• Provide educational coaching and informational services
• Evaluate whether our services are appropriate for you
• Respond to inquiries
• Schedule consultations
• Process payments
• Send service-related communications
• Improve website functionality and marketing performance
• Comply with legal obligations

03Data Sharing and Disclosure

We do not sell your personal information. We will only share or disclose information as necessary to provide our services or to comply with legal obligations.

04Data Processing, Security, and Retention

While Stern Bridge LLC is not a HIPAA-covered entity and does not provide medical services, we recognize that veterans may voluntarily share sensitive medical and military records. We are committed to protecting the privacy and security of your information and implement robust technical, administrative, and physical safeguards. We apply safeguards consistent with industry best practices and similar levels of precaution used in regulated environments.

Processing of Sensitive Health Data

While we are not a HIPAA-covered entity, we acknowledge that you may voluntarily upload or share military, medical, or disability claim documentation. By voluntarily providing this sensitive health-related information, you explicitly consent to our collection, storage, and processing of such data strictly for the purpose of evaluating and providing our coaching and educational services. You may revoke this consent at any time by contacting us, subject to operational retention necessary to enforce our legal rights.

Third-Party Processors

To provide our services, we engage with trusted third-party software service providers who process information on our behalf. These services include, but are not limited to, Google Workspace (for secure document storage, collaboration, and email, which includes Google Drive and utilizes industry-standard security and, where applicable, Business Associate Agreements for Protected Health Information), and Go High Level (for customer relationship management, communication, and marketing automation). We only share information with these providers as necessary for them to perform their designated functions and require them to protect your data with comparable security standards.

Security Measures

These safeguards include: encryption of data in transit and at rest, secure cloud-based storage providers, role-based access controls, limited access to client information on a need-to-know basis, multi-factor authentication for administrative systems, secure document storage and transfer protocols, and periodic review of access permissions. All client-facing team members undergo background vetting and are bound by confidentiality obligations. Although no transmission over the internet can be guaranteed to be 100 percent secure, we take commercially reasonable and appropriate measures to protect client information.

Data Retention and Deletion

We retain your personal and medical information only for as long as reasonably necessary to fulfill the purpose for which it was collected, enforce our contractual agreements, prevent fraud, or satisfy legal and accounting retention requirements. In determining appropriate retention periods, we consider the volume, nature, and sensitivity of the data, as well as operational business needs.

05SMS Communication and Consent

If you provide your phone number and explicitly opt in, you consent to receive customer care SMS messages from Stern Bridge LLC, operating as Operation Veterans Edge. You can decline SMS and still purchase or receive services.

SMS data sharing

Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in information and SMS consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data and SMS consent records.

Messaging Program Terms and Conditions

Stern Bridge LLC, doing business as Operation Veterans Edge, sends general customer care messages to answer questions and provide support, including appointment confirmations, follow-ups, service updates, educational communications, and claim-related informational messages. Messages may be sent from (571) 410-0669, (703) 912-0392, (571) 520-6181, or (571) 571-1887. Texting consent applies to Operation Veterans Edge only and does not transfer to another business. Consent is not a condition of purchase.

Message frequency varies based on communication needs. Message and data rates may apply to messages sent to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.

You can cancel SMS service at any time by replying STOP to the number that sent the message. You will receive a confirmation of your unsubscribe request and no further messages from that messaging program. To receive messages again, opt in again through the original sign-up process.

For help, reply HELP or contact [email protected] or call (571) 410-0669. Carriers are not liable for delayed or undelivered messages. For privacy questions, refer to the rest of this policy or contact the same support email.

06Your Rights

You may request to:

• Access your personal information
• Correct inaccuracies
• Request deletion (subject to legal retention requirements)
• Withdraw SMS consent at any time

State Privacy Rights and Appeals Procedure

Depending on your jurisdiction (including Virginia), you may have the right to request access to, correction of, or deletion of your personal data. We will respond to verified requests within forty-five (45) days, or as permitted by applicable law.

Right to Appeal

If we deny or are unable to act upon your privacy request, you may appeal our decision by submitting a written appeal to [email protected] with the subject line "Privacy Request Appeal." We will respond to your appeal within sixty (60) days of receipt outlining our decision and reasoning.

No Sale of Data

We do not sell your personal data or share it with third parties for cross-context behavioral advertising.

07Age Restriction

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

08Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of the website or services constitutes acceptance of the updated policy.

09Policy Compliance and Regulatory Disclosure

As part of our commitment to transparency, we are required to complete an accurate Data Safety Section for mobile applications (if applicable) that clearly details our collection, use, and sharing of user data to showcase our app's privacy and security practices.

10Developer Contact

To submit privacy-related inquiries or exercise your rights, please contact us at: